This privacy policy aims to explain how Deschênes Électrique Inc. handles personal information about individuals who use its services, including visitors and users of websites operated by Deschênes Électrique Inc.

The processing of personal information by organizations is regulated, and we must obtain your consent before performing certain operations. By accepting this policy and providing us with personal information, you consent to the collection, use, disclosure, storage, and destruction of personal information about you in accordance with the terms described in this policy.

If you do not accept this privacy policy, please stop browsing or using the Website, or, as applicable, stop using other services of Deschênes Électrique Inc.

Deschênes Électrique Inc. follows strict standards regarding security, privacy, and protection of personal information, and considers the security and confidentiality of the personal information you provide to be its highest priority.

1. Collection of Personal Information

As part of providing our services, we must collect certain information about individuals that allows them to be identified.

The types of personal information collected by Deschênes Électrique Inc. depend on several factors and context, as described below. Deschênes Électrique Inc. only collects personal information necessary for conducting its business and achieving the purposes identified.

Information collected from individuals

Via the website:

We collect information voluntarily provided through the Website interface (for example, by filling out a form) or otherwise (for example by email or mail). This information may include, but is not limited to:

  • First and last name
  • Email address
  • Phone number
  • Physical address
  • Country, province, or state of residence
  • Occupation
  • Any information provided to Deschênes Électrique Inc. via the Website, chat, email, or phone

Via service contracts:

We deliberately collect information provided by individuals through agreements and contracts concluded between the company, its partners, and clients, or by other means (e.g., via email or mail). This information may include, but is not limited to:

  • First and last name
  • Email address
  • Phone number
  • Physical address
  • Country, province, or state of residence
  • Occupation
  • Bank or credit card information
  • Any information provided to Deschênes Électrique Inc. via a form (paper or electronic), chat, email, or phone

Information collected automatically

We automatically collect certain information through tools such as log files or Google Analytics during browsing on the Website. This information may include, but is not limited to:

  • IP address used to access the Website
  • Browser and operating system configuration
  • Mobile device configuration when accessing the Website from a mobile device
  • Geographical location and location data
  • Pages visited, products viewed, navigation path on the Website
  • Keywords used during a search
  • Date and time of visit

Cookies

We use cookies to improve the performance of the Website and the user experience. Cookies are small files saved on your hard drive by the server hosting the Website or by third-party servers (e.g., advertising servers) that allow recognizing a Website user and personalizing content. Some cookies are automatically deleted when a user closes their browser while others are kept indefinitely. You can normally control cookie storage via browser options. Some Website functionalities may not be available when cookie storage is disabled. For example, cookies are required for user authentication for certain services offered through the Website.

Social media platforms

We collect information provided by social networking sites or applications (including but not limited to Facebook, Instagram, LinkedIn, YouTube, X, and TikTok) when a visitor interacts with profiles owned or controlled by Deschênes Électrique Inc. on these social networking platforms. These sites or apps are governed by their own privacy policies, which may differ from ours and may also apply.

If you decide to interact with us through these social media platforms, you should first read the terms of service and privacy policies of these third-party service providers and applications used to access them.

Third-party website links

The Website may contain hyperlinks to third-party websites (“third-party sites”) that may redirect users from the Website. Deschênes Électrique Inc. provides these links for convenience. Third-party sites are not under the control of Deschênes Électrique Inc., which therefore has no control over the privacy practices of third-party sites. Therefore, any personal information transmitted through third-party sites is subject to the privacy policies of these third-party sites. Users are responsible for reviewing them to ensure the protection of their personal information.

2. Use of Personal Information

We collect and use personal information about you in order to:

  • Provide our services
  • Facilitate communication with you
  • Improve the quality of our services
  • Deliver targeted advertising
  • Promote our products and services through marketing

Data retention

We will retain your personal information with us for 90 days to 2 years after the termination of user accounts, or as long as necessary to achieve the purposes for which it was collected, as detailed in this Privacy Policy. Certain information may need to be retained longer, including for recordkeeping or legal reporting purposes, or for other legitimate reasons such as defending legal rights or preventing fraud. Residual anonymous and aggregated information that does not identify you directly or indirectly may be retained indefinitely.

Sharing and transfer of data

In general, Deschênes Électrique Inc. uses clients’ and prospects’ personal information only for internal purposes. Information such as phone numbers is never sold to third parties for promotional purposes, ensuring protection and security of personal data. However, Deschênes Électrique Inc. may share personal information with the following persons or entities:

  • Its employees and representatives who need access to personal information for the purposes listed above;
  • Its partners and external service providers with whom Deschênes Électrique Inc. has a contractual agreement under which the external service provider is required to:
    • Ensure confidentiality of the personal information provided;
    • Ensure personal information is used only for the execution of services rendered for Deschênes Électrique Inc.;
    • Ensure personal information is not retained after the termination of the contract;
    • Immediately notify Deschênes Électrique Inc. of any breach or attempted breach of confidentiality of personal information; and
    • Allow Deschênes Électrique Inc. to audit compliance regarding confidentiality of personal information. For example, the provider hosting and maintaining the Website may have access to personal information solely to perform its contractual services for Deschênes Électrique Inc.;
  • Any other person or entity as required or permitted by applicable law, or with the consent of the concerned client.

Deschênes Électrique Inc. complies with Law 25, which stipulates that a person collecting personal information must inform the individual about the possibility of data being transferred outside Quebec, Canada.

  • Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, is the provider of Google Analytics. Google Analytics uses cookies. Information generated by the cookie about your use of the Deschênes Électrique Inc. website is usually transmitted to a Google server in the USA and stored there. Google complies with applicable privacy regulations and is registered under the US Department of Commerce Privacy Shield program. Read Google’s Privacy Policy here.
  • Microsoft Corporation, 1 Microsoft Way, Redmond, WA, USA, provides Microsoft 365. Microsoft 365 is a suite of cloud-based productivity applications developed by Microsoft. It helps Deschênes Électrique Inc. collaborate, communicate, and manage work efficiently through storage applications like OneDrive and messaging services like Outlook and Teams. Data is transmitted to Microsoft servers in Canada and stored there. Microsoft Corporation complies with applicable privacy regulations. Read Microsoft’s Privacy Policy here.

3. Right of Access

We recognize the right of individuals to access, modify, or delete information concerning them.

To exercise this right:
Data Protection Officer: Shamila Kuldip
Mailing Address: 2921, boul. Dagenais Ouest, Laval, Quebec H7P 1T2
Email: info@descheneselectrique.com
Phone: (514) 980-0828

4. Right of Opposition and Withdrawal

We provide you the right to oppose and withdraw your personal information.

The right of opposition allows users to refuse the use of their personal information for purposes mentioned at collection. The right of withdrawal allows users to request that their personal information be removed, for example, from a mailing list.

To exercise these rights, contact:
Data Protection Officer: Shamila Kuldip
Mailing Address: 2921, boul. Dagenais Ouest, Laval, Quebec H7P 1T2
Email: info@descheneselectrique.com
Phone: (514) 980-0828

5. Security

Personal information collected is stored in a secure environment. Employees are required to respect confidentiality.

To ensure the security of your information, we use physical, technical, and administrative measures, such as:

  • SSL (Secure Sockets Layer) protocol
  • Access management – Authorized personnel
  • Access management – Concerned individuals
  • Data backup
  • Password protection
  • Firewall

No method of internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee the security of information you transmit to us, and you do so at your own risk. We cannot guarantee that information will not be accessed, obtained, disclosed, altered, or destroyed in breach of our measures. If you believe your information has been compromised, please contact us using the information in the “Collection of Personal Information” section.

6. Applicable Law

Processing of personal information is governed by applicable laws in different jurisdictions. This privacy policy and related operations are governed by the laws of the province of Quebec and applicable Canadian laws, as our services are offered to the Quebec community.

We comply with:

  • Digital Personal Information Protection Act (S.C. 2015, c.32)
  • Law Modernizing Provisions on Personal Information Protection (L.Q. 2021, c.25)

The organization responsible for the collection, processing, and use of personal data under the Data Protection Act is Deschênes Électrique Inc.

Questions, Requests, or Complaints

If you have any concerns, questions, requests, or complaints regarding the privacy policy or management of your personal information, please submit them in writing via mail or email to the Data Protection Officer:

Data Protection Officer: Shamila Kuldip
Mailing Address: 2921, boul. Dagenais Ouest, Laval, Quebec H7P 1T2
Email: info@descheneselectrique.com
Phone: (514) 980-0828

7. Changes to the Privacy Policy

We may modify our websites and cookie usage without notice. Therefore, our Privacy Policy may change from time to time. We encourage you to review it each time you visit the website to stay informed on how we handle personal information.

This policy was last updated in January 2026.